Complaint Procedures

 
 
 
Hello IVA Families,
 
If you have any complaints please reach out quickly to the school by email or ParentSquare. It is our intention to hear and respond to all concerns in a timely manner.
 
IVA shall investigate complaints alleging failure to comply with applicable state and federal laws and regulations and/or alleging discrimination, harassment, intimidation, bullying, and charging pupil fees for participation in an education activity and seek to resolve those complaints in accordance with our Complaint Procedures. Please refer to diagram to see how your complaint will be addressed. Complaints can be addressed to IVA's Board of Director Chairperson. See IVA Complaint's Procedure Policy and forms linked below on this web page.
  • If your complaint is about one of the following list, then you will select IVA's Uniform Complaint Procedure.
    • Discrimination on the basis of age, sex, sexual orientation, gender, gender identity, gender expression, ethnic group identification, race, ancestry, national origin, religion, color, a mental or physical disability, or on the basis of a person's association with a person or group with one or more of these actual or perceived characteristics in any IVA program or activity?
    • Complaints of violations of state or federal law and regulations governing special education, Title II, Section 504 of the Rehabilitation Act, consolidated categorical aid, the Elementary and Secondary Education Act, migrant education, or a child nutrition program?
    • A complaint that a pupil enrolled at IVA was required to pay a pupil fee for participation in an education activity?

IVA_Uniform_Complaint_Policy.pdf


IVA_Uniform_Complaint_Form.pdf

 

For any of other general complaints, click the link below to download the PDF version of the General Complaint Form. 

IVA_Complaint_Form.pdf  

UCP_Image_121321.pngUCP_Flowchart.pdf

 
 
What do I need to know about IVA's Complaint Procedure?
IVA's process for Complaint Procedures may be different from a larger district school. IVA does not participate in Williams funding and does not apply to a Uniform Complaint Procedures but instead uses internal complaint processes. Please review the image below to determine which protocol you can follow to submit your complaint. 
 
Who should the complaint be addressed to?
Complaints can be directed to the principal for internal mediation and communication. Complaints can be submitted to our office by emailing This email address is being protected from spambots. You need JavaScript enabled to view it. and copying in the Principal This email address is being protected from spambots. You need JavaScript enabled to view it.

Should I copy LBUSD or LA County Office of Education into an IVA complaint?
IVA is authorized by LBUSD and yet, as an independent Local Educational Agency, follows CA Ed Code complaint procedures and IVA's Board Policy by processing complaints internally. Please note: LBUSD would not be copied into a complaint submission. To appeal a decision, please see information below about how to appeal complaints related to the categories above directly to the CA Department of Education. 

 

 
 
If the complaint is regarding the school leader, please email our board chair team: This email address is being protected from spambots. You need JavaScript enabled to view it. and This email address is being protected from spambots. You need JavaScript enabled to view it..
 
Please don't hesitate to contact the office with any questions.