Complaint Procedures

If you have any complaints please reach out quickly to the school by phone, email, or in persron. It is the intent of IVA to hear and respond to all concerns in a timely manner.
When reasonably possible, attempts should be made to resolve complaints at the lowest possible level, with the direct parties involved. Most complaints will be resolved at this level. If no resolution is achieved between the parties directly involved, complaints may be referred to the IVA principal or office staff. Depending on the nature of the complaint, IVA shall investigate according to our general complaint procedures, or according to our Uniform Complaint Procedures (UCP) Policy. Complaints that may be addressed using the UCP are listed below:
  • Discrimination on the basis of age, sex, sexual orientation, gender, gender identity, gender expression, ethnic group identification, race, ancestry, national origin, religion, color, a mental or physical disability, or on the basis of a person's association with a person or group with one or more of these actual or perceived characteristics in any IVA program or activity.
  • Complaints of violations of state or federal law and regulations governing special education, Title II, Section 504 of the Rehabilitation Act, consolidated categorical aid, the Elementary and Secondary Education Act, migrant education, or a child nutrition program.
  • A complaint that a pupil enrolled at IVA was required to pay a pupil fee for participation in an education activity.


Uniform Complaint Procedures Policy and Complaint Form

General Complaint Form




Should I copy LBUSD or LA County Office of Education into an IVA complaint?
IVA is authorized by LBUSD and yet, as an independent Local Educational Agency, follows CA Ed Code complaint procedures and IVA's Board Policy by processing complaints internally.

If the complaint is regarding the school leader, you may decide to email your complaint to IVA's Board Chairperson, Howie Fitzgerald (This email address is being protected from spambots. You need JavaScript enabled to view it.